Refund policy
Refund Policy
Thank you for shopping with Bebfly. We want you and your little ones, furry or not, to love every order. If you are not completely satisfied for any reason, please reach out and we will make it right. By completing a purchase with Bebfly, you acknowledge that you have read, understood, and agreed to this refund policy.
Order Cancellation
Once an order is placed, it cannot be cancelled. All orders are processed immediately to ensure fast delivery. Please double-check your size, color, and shipping details before placing your order. For assistance, email support@bebfly.com.
60-Day Satisfaction Guarantee
We stand by the quality of our products. If you are not completely satisfied, we offer a hassle-free resolution within 60 days of delivery, even if the product has been used or worn.
Rather than asking you to return the item and pay return shipping, we offer a 60% partial refund of your order total. You are not required to send anything back. You may keep, donate, or dispose of the item as you wish.
How to Request a Refund (No Return Needed)
Email support@bebfly.com with:
- Your order number
- The item(s) you are unhappy with
- The reason for your request
- A clear photo of the item(s), to help us improve our products and verify the order
Our team will review your request and confirm your 60% partial refund by email.
Refund Processing
Approved refunds are issued to your original payment method. Please allow up to 10 business days for processing on our end, plus 1 to 2 billing cycles for it to appear on your statement, depending on your bank.
If more than 15 business days have passed since approval and you have not received your refund, contact us at support@bebfly.com.
Damaged or Defective Items
If your item arrives damaged or defective:
- Inspect your order promptly upon delivery.
- Take clear photos or videos of the item(s) and packaging.
- Email them to support@bebfly.com within 14 days of delivery, with your order number.
If the damage occurred during shipping or was our error, we will offer a full refund or replacement, with no need to return the item. Damage caused by misuse, improper washing, or wear and tear (including chewing or scratching by pets) is not eligible.
Safety Defects
If you notice a loose part, detached button, broken zipper pull, or any defect that could pose a safety risk to a child or pet, stop using the item immediately and contact us. Safety-related defects are always eligible for a full refund or replacement within 60 days of delivery.
Size Exchanges
Babies and pets grow fast. If you need a different size, email support@bebfly.com with your order number and the size you want. We will ship the new size and you may keep the original item, no return required. One free size exchange per item.
Incorrect Address
Customers are responsible for providing an accurate and complete shipping address. We are not responsible for orders lost or undelivered due to an incorrect or incomplete address. Packages returned to us for this reason are not eligible for a refund.
Risk of Loss
All purchases from Bebfly are made under a shipment contract. Once the carrier confirms delivery, risk of loss passes to the customer. We are not responsible for lost or stolen packages when tracking confirms delivery.
Eligibility and Fair Use
Our no-return policy is offered in good faith. To keep it available to everyone, we reserve the right to:
- Limit refunds to a reasonable number per customer or household.
- Decline requests that show signs of misuse or fraud.
- Request additional information, such as photos or proof of delivery, to verify a claim.
Special Cases
In some cases we may send a replacement item at our discretion. We trust our customers to use this policy responsibly.
Policy Amendments
Bebfly may update this policy at any time without prior notice. Changes take effect immediately upon publication on our website.
Contact Us
Questions about a refund or this policy? Email support@bebfly.com
Bebfly is operated by Mohssin LLC, USA.